- How do I extend my membership to a later expiration date?
If you have a 7-day membership, you can upgrade it to an annual membership by paying the additional amount necessary. To be eligible for this upgrade option, you must upgrade before your other membership expires. For example, if you bought a weekly membership for $15 on July 1 that expires on July 7, you can log in to your personal web page anytime before the end of July 7 and upgrade to an annual membership. If the cost of an annual membership is $75, you will have to pay only $60 ($75 minus $15) for the upgrade.
Annual members also have the option of automatically renewing their annual memberships by selecting Auto-Renewal in the Account Preferences section of their personal web page.
- Will I still be able to access my personal GREENbike web page after my membership period ends?
Personal web pages remain “live” for three years after the lapse of membership.
- What should I do if I’ve lost my GREENbike card?
Go online to your personal GREENbike web page and suspend your card, or call Customer Service immediately so that we can suspend the card and prevent anyone else from using your card to gain access to a bicycle for which you are financially responsible.
A replacement card will be provided for a nominal fee.
While waiting for your replacement GREENbike card to arrive, you can check out bikes by using the kiosk at each station. You must present the credit card associated with your membership account.
- What if I don’t agree with a credit card charge?
Call Customer Service.
- What if I want to cancel my membership?
Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call Customer Service or manage your account on your personal GREENbike web page.
- How can my GREENbike card get denied?
Upon presenting your GREENbike card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.
- How do I receive or stop text notifications?
When registering, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal GREENbike web page and managing their account settings.
- How do I change or update my credit card information?
Members can change their credit card information by logging into their personal GREENbike web page and managing their account settings.
- What should I do if a bike gets damaged while I have it checked out?
Return a damaged bike to a bike share station, if possible, or if that is not possible, securely lock it and contact Customer Service. Do not ride a bike with damage that affects its safety features.
Members are financially liable for damages to bikes under their care. Refer to Terms and Conditions for your system.
- What if I lose the key?
Contact Customer Service. If your bike is not docked at a station then we will send someone to retrieve it. Your account will be charged a fee for a lost key.
- What if the bike is stolen? Will I be financially responsible for the loss of the bike?
Contact Customer Service. Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the Terms and Conditions posted on your system’s website.
- When does my membership period begin?
Your membership period begins the first time you check out a bike.
- How do I find my personal ride statistics?
Information about each member’s use of GREENbikes is posted to that member’s personal GREENbike web page. Members must log in to view the information, which includes such information as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.
- How does GREENbike calculate my miles ridden, etc.?
GREENbikes are equipped with an internal GPS device that tracks the bike’s trips. Other technology associates each trip with the member who checked out the bike. After this information is transferred to GREENbike’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If there are technical errors with the data collection or transfer, an estimate will be applied and clearly noted as such.
- Can I buy more than one membership with my credit card?
When signing up online for a 7-day or annual membership, only one membership can be associated with a credit card. When buying a 24-hour pass at a kiosk, up to four memberships can be associated with a credit card, but the same card must be presented each time a bike is checked out during the membership period.