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General Questions

  • What is bike sharing?

  • What is GREENbike?

  • What about the actual GREENbike?

  • Who is GREENbike?

  • How does GREENbike work?

  • How much does GREENbike cost?

Membership and Fees

  • Can I become a GREENbike member if I don’t have a credit card?

  • Can I use a debit card to register as a GREENbike member?

  • What is a GREENbike card and how does it work?

  • How do I get a GREENbike card?

  • How often is my credit card charged for GREENbike fees?

  • How does GREENbike determine the ending date for membership periods described as “daily,” “weekly,” and “annual”?

  • Can I buy a membership for someone as a gift?

Personal Account Management

  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal GREENbike web page after my membership period ends?

  • What should I do if I’ve lost my GREENbike card?

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How can my GREENbike card get denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the B-Card?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership period begin?

  • How do I find my personal ride statistics?

  • How does GREENbike calculate my miles ridden, etc.?

  • Can I buy more than one membership with my credit card?

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