24 Hour Pass!

Gain access to the GREENbike system for 24 hours by purchasing a pass at any GREENbike Station downtown or on the BCycle App! Once you purchase you pass, your account is active. the $7.00 24 hour pass it works as a 24 Hour "Access Pass" - take your first ride you are able to check out and return bikes from and to any of our 34 stations!

What does “unlimited 30 minute trips” mean?
With the 24 Hr Pass you can take as many 30 minute trips as you want. When you check out a bike you can keep it checked out and riding around for up to 30 minutes at a time. If you have a bike checked out for longer than 30 minutes you will receive an “extra time charge" - for every hour the bike is checked out after 30 minutes there is a $5.00 charge. Once you check your bike back into a GREENbike station, you can check it right back out and your 30 minutes will start over!

How do I return my bike?

Returning you bike is simple - push your bike into any GREENbike docking point at any of the 34 stations downtown! The dock will beep 3 times to let you know that you have pushed your bike ALL the way in and it has properly locked!

How do I recheck out a bike?

Walk up to the kiosk screen like you did when you first purchased your pass.
Select “Check Out A Bike”
Select “Member” - once you purchase your GREENbike Pass you are considered a member until your pass
Follow the prompts:

Remember - you can check out, ride & return as many times as you would like during your 24 Hour membership period. You will not be charged any “Extra Time” fees if you return your bike to any GREENbike station before 30 minutes.

Pro Tip: Set a 27 minute timer to ensure you return your bike to a station before the 30 minute time limit is up!

Why did I receive a text saying: We hope you are enjoying you ride! Please be aware your current checkout is accruing extra time charges

Our system automatically sends you this message if your bike has been checked out for 60 minutes or longer. Returned your bike already? No problem, we will resolve this issue!

Sometime bikes aren't pushed in all the way so our system thinks it is still checked out - make sure to listen for those 3 beeps! Sometimes one of our stations loses power and won't register your bike properly. Either way, we will correct your trip if you call or email us!

Why did I receive a text saying I have been charged when I used GREENbike two days ago?

Extra Time Charges are processed 24 hours after your membership expired.
Remember: When you purchase a $7.00 24 hour pass it works as a 24 Hour "Access Pass" - this access allows you to take as many 30 minute trips as you want. If you have a bike checked out for longer than 30 minutes you will receive an “extra time charge" - for every hour the bike is checked out after 30 minutes there is a $5.00 charge.
After your extra time charge has processed, you will not continue to be charged!
My trip was less than 30 minutes!

Bike Silhouette

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Personal Account Management

How do I extend my membership to a later expiration date?

If you have a 7-day membership, you can upgrade it to an annual membership by paying the additional amount necessary. To be eligible for this upgrade option, you must upgrade before your other membership expires. For example, if you bought a weekly membership for $15 on July 1 that expires on July 7, you can log in to your personal web page anytime before the end of July 7 and upgrade to an annual membership. If the cost of an annual membership is $75, you will have to pay only $60 ($75 minus $15) for the upgrade.

Annual members also have the option of automatically renewing their annual memberships by selecting Auto-Renewal in the Account Preferences section of their personal web page.
Will I still be able to access my personal GREENbike web page after my membership period ends?

Personal web pages remain “live” for three years after the lapse of membership.
What should I do if I’ve lost my GREENbike card?

Go online to your personal GREENbike web page and suspend your card, or call Customer Service immediately so that we can suspend the card and prevent anyone else from using your card to gain access to a bicycle for which you are financially responsible.

A replacement card will be provided for a nominal fee.

While waiting for your replacement GREENbike card to arrive, you can check out bikes by using the kiosk at each station. You must present the credit card associated with your membership account.
What if I don’t agree with a credit card charge?

Call Customer Service at 801-333-1110.
What if I want to cancel my membership?

Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call Customer Service or manage your account on your personal GREENbike web page.
How can my GREENbike card get denied?

Upon presenting your GREENbike card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.
How do I receive or stop text notifications?

When registering, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal GREENbike web page and managing their account settings.
How do I change or update my credit card information?

Members can change their credit card information by logging into their personal GREENbike web page and managing their account settings.
What should I do if a bike gets damaged while I have it checked out?

Return a damaged bike to a bike share station, if possible, or if that is not possible, securely lock it and contact Customer Service. Do not ride a bike with damage that affects its safety features.

Members are financially liable for damages to bikes under their care. Refer to Terms and Conditions for your system.
What if I lose the B-Card?

Contact Customer Service at 801-333-1110. If your bike is not docked at a station then we will send someone to retrieve it. Your account will be charged a fee for a lost B-Card.
What if the bike is stolen? Will I be financially responsible for the loss of the bike?

Contact Customer Service. Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the Terms and Conditions posted on your system’s website.
When does my membership period begin?

Your membership period begins the first time you check out a bike.
How do I find my personal ride statistics?

Information about each member’s use of GREENbikes is posted to that member’s personal GREENbike web page. Members must log in to view the information, which includes such information as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.
How does GREENbike calculate my miles ridden, etc.?

GREENbikes are equipped with an internal GPS device that tracks the bike’s trips. Other technology associates each trip with the member who checked out the bike. After this information is transferred to GREENbike’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If there are technical errors with the data collection or transfer, an estimate will be applied and clearly noted as such.
Can I buy more than one membership with my credit card?

When signing up online for a 4-day or annual membership, only one membership can be associated with a credit card. When buying a 24-hour pass at a kiosk, up to four memberships can be associated with a credit card, but the same card must be presented each time a bike is checked out during the membership period.

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General Questions

What is bike sharing?

Bike sharing is a new way of getting around. It’s affordable, clean, and simple. It’s good for your health, your pocket, and our environment.

Imagine a network of bike stations located within a few blocks of one another throughout your community. As a bike-sharing member, you can unlock any of the specially designed bikes at any station and ride it to any other bike station. Fast, simple, inexpensive. It’s no wonder bike sharing has exploded in popularity the past few years.
What is GREENbike?

GREENbike is a next-next-generation bike-sharing program. It is a zero-hassle, zero-emissions way to get around town. It’s a bike-sharing program that meets the transportation, health, and environmental needs of our community.

GREENbike is the only bike-sharing program that measures the actual distance traveled on each ride and keeps track of the calories you’ve burned and the carbon emissions you’ve prevented. All this information is available on your personal GREENbike web page.

GREENbike is the future of bike sharing, and it’s available now.
What about the actual GREENbike?

Imagine a bike that is always ready to ride, where and when you want to ride it. The tires are always inflated and the chain is never rusty. A bike with a basket to carry your knapsack. A bike with front and rear lights and a bell. A bike that fits people tall and short. A bike that’s there whenever you need it, and gone when you don’t. That’s a GREENbike. And it’s powered by the ultimate alternative fuel: you.
Who is GREENbike?

GREENbike is a collaborative program with the following partners:
- Salt Lake City Redevelopment Agency
- Salt Lake City Transportation Division
- Salt Lake Chamber
- The Downtown Alliance
- Select Health
- RioTinto
- Utah Transit Authority
- Visit Salt Lake

These partners share one common goal: changing the way you get around. And thereby changing our communities for the better. So grab a GREENbike from the nearest bike share station and we’re on our way.
How does GREENbike work?

GREENbike relies on the integration of hardware and software to keep track of members and bikes, and all the interactions between users and bikes. Proprietary GPS (global positioning system) and RFID (radio frequency identification) technologies make it possible for bike sharing to be so smart that it is simple for users.

All rides are tracked by the system and associated with members. Data such as distance, duration, calories burned, and carbon offset are captured and uploaded to personal web pages at greenbikeslc.org.
How much does GREENbike cost?

The cost to use a GREENbike is divided into two components: a pass/membership fee and a usage fee.

PASS/MEMBERSHIP FEE

The pass/membership fee provides unlimited access to a GREENbike system for a specific period of time, typically ranging from one day to one year.

USAGE FEE

Usage fees are charged based on the length of each ride taken by a member, and are typically broken down into half-hour increments. With GREENbike, the first half-hour is included and usage fees are only assessed for rides that exceed 30 minutes.

Click on the Rates tab at the top for details about GREENbike pass/membership fees and usage fees.